Terms of Service

Effective Date: March 10, 2026

1. Acceptance of Terms

By accessing, browsing, or using this website, submitting your information, booking or requesting event planning services, purchasing packages, contacting customer support, or otherwise engaging with our services, you agree to be bound by these Terms of Service, our Privacy Policy, and, where applicable, our SMS Messaging Terms & Consent.

If you do not agree with these Terms, you must discontinue use of our website and services.

2. Eligibility

You must be at least 18 years of age to use our services. You agree not to use our website or services for any unlawful purpose, fraudulent activity, or any unauthorized commercial or competitive use.

3. Services We Provide

PRODUCTIONS BY K&GG (the "Company," "we," "us," or "our") provides event planning, coordination, and design services, including but not limited to:

Event Planning: Full or partial planning and coordination of weddings, quinceañeras, sweet sixteens, corporate events, private celebrations, and other special events.
Design & Décor: Concept development, theme selection, décor, flowers, furniture, lighting, and other design elements customized to the client's style.
Vendor Coordination: Sourcing and coordination with venues, catering, bakeries, photography, videography, music and entertainment, furniture rentals, transportation, and other event-related vendors.
Timeline & Logistics Management: Creation of a detailed event timeline, day-of coordination, supervision of setup and breakdown, and handling of on-site issues.
Client Support: Assistance with service inquiries, packages, booking changes, rescheduling (where possible), and general questions.
Marketing & Communications: Promotional offers, service updates, and personalized recommendations, with your consent where required by law.

Submitting an inquiry, form, initial reservation, or quote request through our website does not constitute a binding contract or a guarantee of date, service, or vendor availability.

All bookings and service agreements are subject to acceptance and confirmation by PRODUCTIONS BY K&GG, as well as payment of the required deposit and signing of a specific event services agreement.

4. Consent to Communications

By submitting your contact information through our website, social media, messaging platforms, or other channels, you consent to receive service-related communications from PRODUCTIONS BY K&GG, including:

Text messages (SMS)
Phone calls
Emails

These communications may relate to:

Event inquiries
Proposals and quotes
The status of your booking or service agreement
Vendor and logistics coordination
Reminders and important event updates

Message frequency may vary depending on your interaction with our company. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

Opt-Out & Assistance:
You may opt out of text communications at any time by replying STOP to any SMS.
For assistance, reply HELP or contact us at [email protected].

5. Use of AI, Monitoring, and Recording

We may use automated systems, artificial intelligence (AI) tools, and/or communication recording technologies to:

Improve customer service
Increase accuracy in event details
Enhance operational efficiency

Certain communications (including calls or messages) may be recorded or transcribed for quality assurance, documentation, or training purposes.

6. User Responsibilities

By using our website or services, you agree to:

Provide accurate, complete, and up-to-date information (including contact details and event information).
Use the website and services only for lawful purposes.
Comply with payment deadlines, information timelines, and other conditions set out in proposals and contracts.
Refrain from interfering with or disrupting the security, operation, or integrity of our systems or those of our vendors.

7. Prohibited Activities

You may not:

Violate any applicable federal, state, or local law or regulation.
Use our services for spam, unsolicited advertising, or improper data collection.
Impersonate any person or entity, or provide false or misleading information.
Attempt to gain unauthorized access to, reverse engineer, or otherwise tamper with our systems or those of our providers.

8. Intellectual Property

All content on this website, including text, graphics, logos, designs, event photos, images, videos, and other materials, is owned by or licensed to PRODUCTIONS BY K&GG and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, sold, published, or otherwise exploited without our prior written consent.

9. Third-Party Services

We may use third-party service providers for:

Customer relationship management (CRM) and event management tools
SMS, voice, and communication services
Payment processing (e.g., Stripe, PayPal, or similar platforms)
Logistics, rentals, décor, transportation, floral, photography, and other event services
Advertising, analytics, and marketing platforms (e.g., Google Ads, Meta Ads/Facebook/Instagram)

Your information may be processed through these services in accordance with our Privacy Policy. We do not sell, rent, or share your messaging opt-in data with third parties for their own marketing purposes.

10. Pricing, Payments, and Deposits

The total price for your event will be detailed in your individual proposal and service agreement.

To secure your event date and formally begin planning, a non-refundable deposit of twenty-five percent (25%) of the total service price is required, plus any applicable taxes and fees.

The remaining balance, installment amounts, and due dates will be set out in your event services agreement.

Payments must be made by the agreed deadlines. Late payments may:

Accrue late fees or interest, and/or
Result in suspension of planning activities or services.

11. Event Cancellations, Refunds, and Rescheduling

11.1 Bookings and Deposits

A 25% deposit of the total service price is required to secure your event date and begin planning.

This 25% deposit is non-refundable, except as expressly provided in Section 11.3 regarding partial refunds for timely cancellations.

11.2 Rescheduling (Date Changes)

You may request to reschedule your event date without additional penalty if PRODUCTIONS BY K&GG has not yet begun substantial preparation, such as payments to vendors, purchase of specific materials, or significant design and planning work, and if the new date is available.

All date changes are subject to:

Availability of PRODUCTIONS BY K&GG and key vendors, and
Potential price adjustments if the new date falls on a holiday, peak season, or otherwise carries higher costs.

Rescheduling must be requested in writing, and is not effective until PRODUCTIONS BY K&GG confirms the new date in writing.

11.3 Cancellations with More than 2 Months' Notice

If you cancel the event more than 60 calendar days before the scheduled event date, PRODUCTIONS BY K&GG may:

Refund up to 70% of all amounts actually paid as of the cancellation date (including the deposit); and
Retain the remaining 30% as compensation.

11.4 Cancellations with Less than 2 Months' Notice

If you cancel the event within 60 calendar days of the scheduled event date, no refund will be issued for any amounts paid, including the 25% deposit and any additional payments.

This policy reflects:

Non-refundable vendor commitments and event-specific expenses
Planning and coordination work already completed
The lost opportunity to book the date for another client

11.5 Outstanding Payments upon Cancellation

If, at the time of cancellation, you have not yet paid the full contracted amount, PRODUCTIONS BY K&GG may charge you for:

Services already performed, and
Vendor commitments and expenses already incurred on your behalf.

These amounts will be determined based on the stage of planning, time invested, and documented costs.

11.6 Additional Security Deposits

For certain events, PRODUCTIONS BY K&GG may require an additional security deposit to cover potential damage to rentals, décor, venues, or other property.

This security deposit will be refunded after the event, once we confirm there is no damage or extraordinary cost.

If damage or additional charges are identified:

They may be deducted from the security deposit; and
If damage exceeds the deposit, you will be responsible for the difference.

11.7 Force Majeure

Neither party will be deemed in breach for delays or inability to perform where caused by force majeure, including but not limited to natural disasters, fires, civil unrest, strikes, government restrictions, pandemics, or other events beyond reasonable control of PRODUCTIONS BY K&GG or the client.

In such cases:

Both parties will use reasonable efforts to reschedule the event to a mutually acceptable date, applying amounts already paid to the rescheduled event where possible; and
If rescheduling is not feasible, the parties will review the situation in good faith to reach an equitable resolution, taking into account services already provided and expenses incurred.

11.8 How to Request Cancellations or Changes

All cancellation, refund, or rescheduling requests must be submitted:

In writing, via email to [email protected], and
Including your full name, original event date, and reason for the request.

The effective date of cancellation is the date PRODUCTIONS BY K&GG receives your written notice.

12. Disclaimer of Warranties

All services and website content are provided on an "AS IS" and "AS AVAILABLE" basis.

We do not warrant:

Any specific outcome or result for your event
Uninterrupted or error-free operation of the website
Continuous availability or performance of specific vendors or venues

While we strive to coordinate and supervise vendors in a professional manner, many event services (such as catering, music, photography, and venues) are delivered by independent third parties, and we cannot guarantee their individual performance.

13. Limitation of Liability

To the fullest extent permitted by law, PRODUCTIONS BY K&GG shall not be liable for:

Any indirect, incidental, consequential, special, exemplary, or punitive damages
Loss of revenue, loss of profits, loss of data, or damage to reputation
Delays, changes, or cancellations resulting from circumstances outside our reasonable control (including weather, venue decisions, vendor issues, emergencies, and similar events)

14. Legal Compliance and Data Rights

We comply with applicable U.S. laws and regulations related to privacy and communications, including, where applicable, the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA).

You may request access to, correction of, or deletion of your personal data, subject to legal requirements and our obligations to maintain certain records, as described in our Privacy Policy.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States and the Commonwealth of Virginia (unless otherwise stated in your specific contract).

Any dispute arising out of or relating to these Terms, your use of the website, or our services shall be resolved exclusively in the state or federal courts located in Virginia. Both parties waive the right to a jury trial and to participate in any class action or class-wide proceeding.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Updates will become effective upon posting on our website with an updated effective date.

Your continued use of the website or services after such changes are posted constitutes your acceptance of the revised Terms.

17. Contact Information

For questions regarding these Terms of Service, please contact us at:

Email: [email protected]

Website: dmvelegantevent.com