Privacy Policy
Effective Date: March 10, 2026
1. Introduction
At PRODUCTIONS BY K&GG, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with:
- Our website
- Our event planning and coordination services
- Our communications (email, SMS, phone calls, social media)
- Any AI-powered tools we may use
- Third-party platforms we rely on (CRM, email marketing, analytics, and advertising)
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Identifiers
- First and last name
- Phone number
- Email address
- Postal address (when needed for logistics or billing)
2.2 Event Information
- Type of event (wedding, quinceañera, corporate, etc.)
- Target event date(s)
- Estimated guest count
- Tentative or confirmed venue/location
- Approximate budget
- Style, theme, and other preferences you voluntarily share
2.3 Financial Information
Payment and billing details (amounts, dates, method of payment)
Payment processing is generally handled by third-party processors (e.g., Stripe, PayPal, or similar). We do not store full credit card numbers in our systems, except for limited information needed to identify transactions.
2.4 Device and Internet Activity
- IP address
- Browser type and operating system
- Device identifiers
- Pages visited and time spent on our website
- Cookies and similar technologies
This data helps us maintain security, understand site usage, and improve user experience.
2.5 Interaction Data
- Content of emails, web forms, and messages sent via social networks or messaging apps
- SMS/WhatsApp messages and related metadata
- Call logs or internal notes about event-related conversations
2.6 Audio/Video Content (where applicable)
Recorded calls or voice messages related to planning, estimates, follow-up, or customer support, with appropriate notice and/or consent.
2.7 Location Data
Approximate location inferred from IP address or directly provided by you (for example, city/state of the event).
3. How We Use Your Information
We may use your information to:
- Respond to inquiries and quote requests
- Evaluate the feasibility of your event (date, venue, type of celebration)
- Prepare proposals, contracts, and planning documents
- Coordinate logistics and communicate with vendors on your behalf
- Process payments, generate invoices, and send receipts
- Maintain and update your client record
- Provide customer service before, during, and after the event
- Improve our services and website functionality
- Send marketing communications or information about new services, with your consent where required
- Comply with legal, contractual, and regulatory obligations
4. Use of Artificial Intelligence (AI)
We may use AI tools to:
- Automate basic service messages and reminders
- Assist with intake forms or initial event information collection
- Analyze patterns and preferences on an aggregated, non-identifiable basis to improve our services
5. How We Share Information
We do not sell your personal information. We may share your data with:
5.1 Service Providers (Processors)
- CRM and client management platforms
- Email marketing and SMS/voice messaging platforms
- Project management and event coordination tools
- Web hosting and security providers
These service providers process data on our behalf and under our instructions.
5.2 Event Vendors
Venues, caterers, florists, photographers, videographers, musicians, rental companies, transportation providers, and others, where necessary to perform contracted services.
We share only the minimum information needed for them to fulfill their role in your event.
5.3 Analytics and Advertising Partners
Tools such as Google Analytics, Meta (Facebook/Instagram) Ads, and similar platforms that help us understand web traffic, measure campaign effectiveness, and improve communication.
5.4 Payment Processors
Payment platforms that require limited transaction data to process payments securely.
5.5 Legal and Regulatory Authorities
When required by law, court order, or government request, or when necessary to protect our rights, our customers, or the integrity of our services.
6. Mobile Information and Sharing
We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties for their own marketing or promotional purposes.
Your mobile information (phone number and SMS opt-in consent) is used solely for:
- Service and customer support communications
- Event-related confirmations, reminders, and critical updates
- Other uses described in these Terms and in the SMS Messaging Terms & Consent, in full compliance with applicable law
7. Marketing and Communications
With your explicit consent, we may send you:
- Email newsletters, announcements, and promotions
- SMS or WhatsApp messages related to your event or to our services
- Personalized or retargeted ads through social media and search engines
You can opt out of marketing messages at any time by:
- Clicking the "unsubscribe" link in our emails
- Replying STOP to SMS messages
- Contacting us directly at [email protected]
8. SMS Communications
You may opt in to receive SMS messages from PRODUCTIONS BY K&GG by:
- Actively checking an unchecked consent box on our forms, which is linked to these Messaging Terms and our Privacy Policy, or
- Providing verbal or written consent that we record internally.
SMS messages are primarily used for:
- Confirmations and reminders of meetings or appointments
- Logistics updates and timing changes
- Payment reminders and due-date notices
- Responses to your questions and service follow-ups
Message and data rates may apply. Reply STOP to opt out and HELP for assistance.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:
- Role-based access to data for authorized personnel only
- Protected data storage, and encryption where appropriate
- Internal policies for responsible handling of personal data
We retain your information only as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Honor contractual obligations
- Comply with legal, accounting, and record-keeping requirements
10. Your Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal and contractual obligations
- Withdraw consent for certain processing activities (such as marketing), without affecting the lawfulness of processing based on consent before its withdrawal
To exercise your rights, contact us using the information at the end of this document. We may need to verify your identity before processing your request.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- Changes in our services
- Changes in legal or regulatory requirements
The most current version will always be posted on our website with its effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.
12. Contact Information
For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:
Email: [email protected]